You don’t know that if the higher the resolutions, the better, and which video coding you should go for. Like, Format Factory only provides the output selections of resolution and video coding but not the defined device. However, many users report that the output options of the software are too complicated for the average person. Now, I can't use it at all, other than the two-versions-old edition, which has serious problems with aspect-ratio management.I don't know what these guys are thinking, or WHY the pulled a perfectly good protocol - the ONLY one usable with the Zune 30 - but, there you have it.If you have attempted to rip your DVDs or convert video files and searched for a DVD ripper/video converter on the internet, I am sure that you have heard of Format Factory.įormat Factory is a media file converter that supports the conversion of all popular videos, pictures and audio files to a number of other formats, and can repair damaged video and audio files. They have NO support - NO product forum on their website, and polite email to both of the addresses they provide is immeditately and completely IGNORED.I feel like a bigger fool for having so enthusiastically recommended this program to so many people. Well, it installed to the new path - but, it went and DELETED the 1.85 path.Nice work, guys.I'm at my wits end. I installed 2.0 to a new path, so that I'd still have 1.85, and thus, still be able to use my Zune 30. Dang, my post submitted while I was still typing! I can't see any way to edit or delete it, if someone can get rid of the scrap, please do, thanks!Anyway, they came out with a NEW update - version 2.0 - like a fool, I spent an hour or so downloading it and installed it and good grief, not only did they NOT restore the WMV1 encoding they REMOVED with the last update, but they ADDED a nifty misfeature - constant 'COM Surrogate has stopped working' errors while running unrelated apps, copying files, etc.Yes, they BROKE my OPERATING SYSTEM!I tracked it down to a problem with the FFMpeg component included with this edition of Format Factory - and remedied it by REMOVING Format Factory.I originally TRIED to play it safe, just in case.

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